Category : People
You have customers – what are you doing to keep them?

Keeping customers is about the experience, and the employees control the culture and temperature of […]

Are You a Disengaged Manager?

I’ve been very interested in the issues around employee disengagement.  But let’s flip that over. […]

Do you manage your finances more than your people?

A while ago I posted on employee engagement, or more accurately on employee disengagement.  Here […]

What NOT to do….customer service and United Airlines.

If you are in business, you have to provide customer service.  The United Airlines fiasco […]

Looking ahead….

I read this article this morning and thought about how it impacts our future.  The […]

Employee Engagement – Crisis or Opportunity?

Employee Engagement – Crisis or Opportunity? We are seeing more and more talk about employee […]

How much money do I need to start my business?

Obviously, there is no one answer to this.  It costs a lot more to open […]

Is your customer your #1 priority?

Should they be?  I recently came across an interview with Richard Branson that was made […]

Cash is king for a reason. Here’s how to monitor yours.

 We often hear “cash is king” in business. Yet, too many businesses don’t monitor their […]

How To: Create a good marketing plan

Working with clients over the years has made me appreciate marketing as a key to […]