Category : Management
You have customers – what are you doing to keep them?

Keeping customers is about the experience, and the employees control the culture and temperature of […]

Waste Not, Want Not?
Waste Not, Want Not?

The old saying, “waste not, want not” isn’t heard a lot. But when it comes […]

Are You a Disengaged Manager?

I’ve been very interested in the issues around employee disengagement.  But let’s flip that over. […]

Do I need insurance if I form an LLC?

Many business start-ups are formed as an LLC (Limited Liability Company).  This creates a separate […]

The basics of running a business in 4 steps!
The basics of running a business in 4 steps!

  “The mechanics of running a business are really not very complicated when you down […]

Do you manage your finances more than your people?

A while ago I posted on employee engagement, or more accurately on employee disengagement.  Here […]

Customer personas? Why?

Last night I had a very interesting discussion with a gentleman who has started a […]

What NOT to do….customer service and United Airlines.

If you are in business, you have to provide customer service.  The United Airlines fiasco […]

Looking ahead….

I read this article this morning and thought about how it impacts our future.  The […]