Category : Customer service
Is Now The Time to Sell?

Recently I met with a potential buyer of a local small business.  He knew the […]

Does Price Equal Value?

Many small businesses believe that they have to compete based upon price.  The fact is, […]

You have customers – what are you doing to keep them?

Keeping customers is about the experience, and the employees control the culture and temperature of […]

Customer personas? Why?

Last night I had a very interesting discussion with a gentleman who has started a […]

What NOT to do….customer service and United Airlines.

If you are in business, you have to provide customer service.  The United Airlines fiasco […]

Looking ahead….

I read this article this morning and thought about how it impacts our future.  The […]

Is your customer your #1 priority?

Should they be?  I recently came across an interview with Richard Branson that was made […]