Does a smile add value?
Does a smile add value?

I’ve spent more time on the road traveling than I can count over the years.  Much of it in a car.  In a recent discussion with a friend we got into a discussion about favorite places to get a coffee.  I realized that, depending upon the destination, I could tell you exactly where I would stop for my coffee.  Sometimes it wasn’t even on the direct route.  Sometimes I drove right past a more convenient stop.  Nor was it dictated by the brand, it could be a Dunkin’ Donuts, Starbucks, or a more local brand.  It could even be a small local store with just one location.

It made me think.  Why would I go out of my way when I might have a much more convenient solution at hand?  The answer is simple.  Smiles!  The places I tend to stop at are those where the staff actually smiles and acts like they enjoy what they do and appreciate my business.

Does a smile add value in your world?  I know it does in mine.

 

Comments are disabled